Cancellation & Refund

We value our customers and strive to ensure satisfaction with our services. Please review our cancellation and refund policy below.

1. Cancellation Policy

• Account Cancellation: To cancel your account, notify us at least 15 days before the end of your term via chat support. Upon cancellation, all your data will be permanently deleted from our servers. Ensure that you want to cancel your account before proceeding, as this action is final.
• Automatic Renewal: Your subscription automatically renews at the end of each month.
• Service Level Changes: You can upgrade or downgrade your service level at any time. However, no refunds will be provided for any changes in service level.
• Mid-Term Cancellation: If you stop using our services before the end of the term, no refund will be issued for the remaining period.
• Service Modification/Termination: We reserve the right to modify or terminate our services for any reason, without notice at any time.
• Fraudulent Activity: If we suspect fraudulent activity, we may suspend or terminate your account without notice and without any refunds.

2. No Refunds

• No refunds are offered for plans cancelled mid-month.

3. 15-Day No Obligation Cancellation

• New Customers: New customers can cancel their account within 15 days of activation and receive a full refund. This 15-day period does not apply to existing customers with a subscription plan.
• Returning Customers: Customers who were once paying subscribers and then cancelled cannot receive a free trial if they re-instate their subscription.

4. Monthly Billing, Cancellation, and Refund Policies

• Advance Payment: Acta201 charges and collects in advance for the SaaS service. All rendered services are non-refundable.
• Subscription Renewal: All subscriptions (monthly, quarterly, yearly) renew automatically on their due renewal date until officially cancelled in writing.
• Cancellation Confirmation: Upon cancellation, customers will receive an email confirmation.
• No Partial Refunds: No refunds or credits for partial months, quarters, or years will be issued upon cancellation.
• Taxes and Additional Charges: All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. Customers are responsible for paying these charges.
• Additional Costs: Fees for the SaaS services exclude phone, Internet access, and data transmission charges. Customers are responsible for these costs.
• Service Level Changes: Customers can upgrade or downgrade their subscription plan at any time. The new subscription rate will be charged automatically on the next billing cycle. No refunds or credits are issued for downgrades.
• Right to Refuse: Acta201 reserves the right to refuse or cancel a subscription. If refused, registrants will be offered a prorated refund for the remaining days in the subscription plan.

5. General Policies

These policies apply to all SaaS services listed on Acta201 unless otherwise noted in the specific program materials.

Effective Date

This policy is effective as of 01/01/2022.